Load times

Loading files is taking longer than I expected

James avatar
Written by James
Updated over a week ago

HitSend load times may be affected by your proximity to our servers located across the globe, as well as current server demand.

Loading the HitSend Player

Unlike streaming services HitSend does not transcode, downgrade, or compress audio playback meaning your clients hear your best work. Full wav. high quality files are much larger which does increase load times, especially in the Gapless Player as the entire playlist is buffered at the same time so please allow for additional time when loading the Gapless Player.

Uploading Files

Upload time is impacted the most by your internet connection, so uploading files on public WiFi is not recommended. Using additional media apps such as Spotify, YouTube, and Netflix can also cause bandwidth restrictions resulting in decreased upload speeds.

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